Last Updated: January 2026
Welcome to WooferG. These Terms of Service (“Terms”) constitute a legally binding agreement between WooferG (“Company”, “Platform”, “We”, “Us”), the Merchant/Vendor, and the End-User/Customer (“You”). By accessing or using our platform, you agree to be bound by these Terms.
WooferG is an online marketplace and logistics facilitator.
Intermediary Role: WooferG provides a technology platform to connect Users with third-party Merchants and Delivery Partners.
No Ownership: WooferG does not manufacture, sell, or stock any products. The contract for the sale of any product is strictly a bipartite contract between the Merchant and the User.
By listing products on WooferG, the Merchant agrees:
Product Integrity: To be solely responsible for the quality, hygiene, safety, freshness, and legal compliance (including Expiry and FSSAI standards) of all items.
Accuracy: To provide correct pricing, descriptions, and stock availability.
Packaging: To ensure all items are securely packed and "Sealed for Safety" before handing them to the delivery partner.
Indemnity: To hold WooferG harmless against any consumer disputes, health-related claims, or legal penalties.
By placing an order, the User acknowledges:
Selection: Once an order is prepared or packed by the Merchant, it is final. Cancellations due to "change of mind" or "wrong selection" are not permitted.
Assumption of Risk: The User understands that food/product quality, taste, and ingredients are the sole responsibility of the Merchant.
Verification: The User must verify the "Package Seal" at the time of delivery.
To maintain hygiene and prevent fraud, WooferG follows a strict return window:
Eligibility: Returns are only considered if raised within 10 minutes of the delivery timestamp.
Condition: The product seal must be intact and untampered.
Automatic Rejection: If the seal is broken, or the product has been consumed/opened, the return/refund request will be automatically rejected.
Final Authority: WooferG Management reserves the final right to approve or deny any refund request based on internal evidence.
Delays: Delivery timelines are estimates. WooferG is not liable for delays caused by traffic, weather, road closures, or Merchant preparation delays.
Liability Cap: WooferG shall not be liable for any indirect, incidental, or consequential damages, including health issues, mental distress, or loss of profits.
Force Majeure: WooferG is not responsible for service interruptions caused by "Acts of God" or technical network failures beyond its control.
The following actions may lead to immediate account suspension and legal action:
For Users: Filing false complaints, misusing the return policy, or placing fraudulent orders.
For Merchants: Supplying expired/fake goods, charging above MRP, or misrepresenting items.
For All: Any attempt to bypass the platform’s system or engage in off-platform transactions.
Consent: All parties consent to the recording of support calls, in-app chats, and transaction logs for audit and dispute resolution.
Records: In case of legal disputes, WooferG’s digital system logs shall be treated as the primary and admissible evidence.
Law: These terms are governed by the Laws of India.
Dispute Resolution: All disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the Courts of Mandla District, Madhya Pradesh.
By clicking "Accept," "Sign Up," or by continuing to use the WooferG Platform, you confirm that you have read and understood these Terms. You acknowledge that this is an electronic record under the Information Technology Act and does not require a physical signature.
