Home About us Privacy policy Terms and condition Contact us Vendor registration Deliveryman registration

Refund Policy

Home / Refund Policy

 

WOOFERG — MASTER REFUND & SETTLEMENT POLICY

Last Updated: January 2026

1. PLATFORM OVERVIEW & ROLE

WooferG operates strictly as a Technology Platform and Delivery Facilitator.WooferG is not a manufacturer, seller, stock-holder, or product owner.All sales transactions occur directly between the Vendor (Seller) and the Customer (Buyer). WooferG acts as an intermediary to facilitate order placement and delivery.

2. REFUND ELIGIBILITY & TRIGGER SCENARIOS

Refunds are strictly proof-based and are only applicable under the following specific conditions:

  • Wrong Product/Item: The customer receives an item different from what was ordered.

  • Damaged or Expired Items: Products that are damaged, stale, or past their expiry date at the time of delivery.

  • Missing Quantities: Instances where items are missing from the order, as confirmed by delivery partner reports or system logs.

  • Vendor Failures: Orders cancelled by the Merchant after acceptance or non-delivery due to Merchant-side delays.

  • Technical Errors: Orders undelivered due to platform logistics or technical errors.

3. THE "STRICT 10-MINUTE" RULE & DEADLINES

To ensure hygiene and prevent fraud, the following timelines are mandatory:

  • Customer Deadline: Users must raise a refund request within 10 minutes of order delivery. [cite_start]Requests made after this period will be automatically rejected.

  • Evidence Requirement: Customers must provide clear photo or video evidence for any claim.

  • Verification Timeline: Verification of claims may take up to 3 business days.Approved refunds are typically processed within 3–7 working days.

4. NON-REFUNDABLE CONDITIONS

Refunds shall NOT be granted in the following cases:

  • Tampered Seals: If the product seal is broken or the package has been opened post-delivery.

  • Consumption: If the product has been partially or fully used or consumed.

  • Subjective Complaints: Issues related to personal taste, "change of mind," or dissatisfaction with product quality not related to damage/expiry.

  • External Factors: Delays caused by weather, traffic, power outages, or other external constraints.

  • False Claims: Any attempt to misuse the platform or provide false information.

5. VENDOR LIABILITY & SETTLEMENT ADJUSTMENTS

  • Exclusive Responsibility: The Vendor is solely responsible for product quality, packing, and stock accuracy.

  • Refund Deductions: Any refund arising from Vendor-side errors (e.g., wrong item, expired product) will be directly deducted from the Vendor’s next settlement cycle or future payouts.

  • Replacement Liability: The Vendor bears full responsibility for any replacements required due to product faults.

6. REFUND METHODS & PAYMENTS

  • COD Orders: For Cash on Delivery (COD) orders, refunds are only provided as WooferG Wallet credits. No direct cash refunds are allowed.

  • Prepaid Orders: Refunds for prepaid orders may be credited to the original payment mode or the WooferG Wallet.

  • Third-Party Delays: WooferG is not liable for delays caused by banks, UPI providers, or payment gateways.

7. VERIFICATION & FINALITY

  • 3-Level Verification: Every claim undergoes review by Customer Support, confirmation from the Vendor, and system log validation.

  • Binding Decision: WooferG’s decision regarding refund approval or denial is final and binding on both the Customer and the Vendor.

  • Evidence Sources: Decisions are based on app logs, delivery partner reports, and user-provided media.

8. LEGAL DISCLAIMER

  • No Indirect Liability: WooferG shall not be liable for business loss, reputation damage, profit expectations, or any incidental/consequential damages.

  • Intermediary Protection: All product-related risks remain with the Vendor. [cite_start]WooferG does not control product quality or Vendor packing.

  • Policy Rights: WooferG reserves the right to deny any refund request without prior notice if it fails system validation.